How can we help?
41 answers about connecting banks, analytics, AI savings, security and billing. Can't find yours? Ask us.
Getting started
Is Errios only for SaaS subscriptions?
No. It covers total spend across every connected account. Subscriptions are one part, alongside analytics, budgets and AI savings.
Can I connect multiple entities and currencies?
Yes. That's what Errios is built for. Connect accounts across every subsidiary and country and see everything in one base currency.
What if my bank isn't supported?
Upload a CSV statement. Errios maps the columns, removes duplicates and includes it in every report.
Can Errios move money from my accounts?
Never. Access is read-only through Open Banking. Errios sees transactions and balances, nothing more.
Do I need a credit card to start?
No. The 14-day trial doesn't need one, so nothing is charged automatically.
Does Errios replace our accounting system?
No. Errios sits alongside it. It gives you a live view of spend across banks and entities, so you are not waiting for month-end to see the numbers.
Can we see each entity separately?
Yes. Every entity keeps its own accounts and totals. You can view one entity or the whole group.
How long does setup take?
Connecting accounts takes minutes per bank. Most teams have every entity connected within the first week.
Is Errios worth it for a small company?
The Startup plan covers up to 25 vendor subscriptions and 3 bank connections, for teams of up to 50 people.
Do I need an accountant to set it up?
No. Connecting accounts takes a few minutes, and Errios organises the transactions for you.
Banks & connections
Which banks are supported?
Business accounts at banks that support Open Banking through our provider, including Wise and Revolut. Coverage depends on the bank. If yours is not supported, upload a CSV statement instead.
Why do I need to reconnect sometimes?
Open Banking rules require you to renew read-only access with your bank periodically, usually every 90 days. Errios tells you when a connection needs renewing.
Can Errios move money?
No. Open Banking access for Errios is read-only. There is no payment permission of any kind.
Which file formats are supported?
CSV files, which almost every bank can export from online banking.
What if my statements overlap?
That's fine. Errios recognises transactions it already has and skips them, so nothing is counted twice.
Can I mix uploaded and connected accounts?
Yes. Uploaded accounts sit alongside Open Banking connections and are included in every total and report.
Which banks can I connect?
Business accounts at banks that support Open Banking through our provider, including Wise and Revolut. Coverage depends on the bank. For any bank that is not supported, upload a CSV statement.
Which currencies are supported?
Errios reports in EUR, USD, GBP, PLN and ZAR, and converts transactions from the currency of each account.
Can I see each entity on its own?
Yes. Every entity keeps its own accounts and totals, and you can switch between a single entity and the whole group.
Can each entity use a different bank?
Yes. Each entity connects its own banks through Open Banking, or uploads statements where a bank is not supported.
Can local teams see only their own entity?
Yes, with role-based access on Business and Enterprise plans.
Does this replace our month-end close?
No. Errios gives you a live view of spend across the group, so the close starts from numbers you have already seen.
What if one bank doesn't support Open Banking?
Upload a CSV statement for that account. It is included in the group total like any other.
Analytics & budgets
Is this only for SaaS subscriptions?
No. Errios covers total spend across every connected account. Subscriptions are one view alongside vendors, teams, countries and currencies.
Can I export the data?
Yes. Reports can be exported as CSV or PDF on the Growth plan and above.
Do I need to categorise transactions myself?
No. Errios cleans and categorises transactions automatically as they come in.
What happens when a team goes over budget?
The overspend is flagged on the budget card in Analytics, with the amount over, so you can act before the period ends.
Can budgets cover several entities?
Yes. Budgets are tracked in your reporting currency across every connected entity.
Can I budget by country instead of department?
Yes. Allocate the total budget by department or by country.
What happens when a team goes over?
The overspend is flagged with the amount over, so you can act before the period ends.
How does Errios know when something renews?
From the payment pattern in your transactions: how often a subscription is charged and when it was last paid.
Does it work for monthly subscriptions too?
Yes. Monthly and annual subscriptions are both tracked. Annual renewals matter most, because they are the hardest to undo.
AI savings
Does Errios cancel subscriptions for me?
No. Errios has read-only access and never moves money. It shows you what to cancel or change, and you stay in control.
Is duplicate detection on every plan?
AI subscription detection is on every plan. Duplicate detection is included from the Growth plan.
Is my data used to train AI models?
No. We only use AI providers that do not train their models on your data.
Security & data
Do you sell or share my data?
No. We never sell your data, and we only share it with the service providers needed to run Errios, under data processing agreements. See our Privacy Policy.
What happens to my data if I leave?
When you close your account, we revoke your bank connections and delete your connected financial data within 90 days, or sooner if you ask.
Plans & billing
Can I change plans later?
Yes. Move up or down as your company changes. Your data stays where it is.
How does yearly billing work?
Pay for the year up front and save 17% compared with paying monthly.
What happens when the trial ends?
Choose a plan to keep using Errios. No card is taken for the trial, so nothing is charged unless you choose a plan.
Can I cancel any time?
Yes. Cancellation takes effect at the end of your current billing period.
Still have a question?
Send us a message and a real person will get back to you.
Stop reconciling spend across a dozen accounts by hand
Connect your first account in minutes and see where your money really goes.